Terms and conditions

Application and order of precedence

These terms and conditions apply to every business offer and agreement under which [LEGAL NAME] provides services under the Nevai name. They are not consumer terms for students, restaurant guests or other customers of the organisation using Nevai.

In the event of a conflict, the following order applies: first the signed agreement or order confirmation, then the quotation, then a data processing agreement or service arrangement for the relevant subject, and finally these terms and conditions. The customer's purchasing terms apply only if Nevai has accepted them in writing.

Services and scope

Nevai may provide access to the platform, Websites, hosting, implementation, maintenance, support, integrations, automation and custom development. Only the work stated in the quotation or order confirmation forms part of the engagement.

Features described as a pilot, beta, prototype, test or future functionality are not a production commitment. An integration with an external service depends on that service and on the access lawfully provided by the customer. Nevai is not a payment institution, accountant, point-of-sale system or legal adviser unless this has been expressly and validly agreed separately.

Agreement and accounts

An agreement is formed when the customer accepts a quotation or order confirmation, or when Nevai starts carrying out a clear instruction. The customer ensures that the information it provides is accurate and complete.

Accounts are personal. The customer decides who may access the organisation, assigns appropriate roles and reports immediately when access must be withdrawn. Passwords, invitation links and other access methods must not be shared with unauthorised persons. Nevai may apply reasonable technical limits to keep the service secure and usable.

Customer responsibilities

The customer remains responsible for its operations and for the content, products, prices, schedules, availability, terms and personal data it manages with Nevai. The customer checks publications, settings and entered data before use.

The customer ensures a valid legal basis and appropriate information for its own students, guests, employees and visitors. For a sale or booking through a customer Website, the customer is the supplier and contracting party for the end user unless agreed otherwise in writing. The customer must not use Nevai for unlawful content, deception, abuse, unauthorised security research or infringement of the rights of others.

Performance, maintenance and support

Nevai carries out the engagement carefully and to the best of its ability. Stated schedules are target dates unless a binding deadline has been agreed in writing. The customer provides the cooperation, decisions, access and materials required for delivery in good time. Delays in doing so may affect the schedule and costs.

Maintenance may require changes, security updates and temporary interruptions. Nevai aims to provide reasonable notice of planned maintenance. Availability, response times, backups, recovery and support windows apply only where defined in the quotation or a service arrangement. Changes required for security, legislation or continuity may be implemented sooner.

Prices, invoices and external costs

Prices, invoicing dates, payment terms and taxes are stated in the quotation, order confirmation or invoice. Amounts exclude VAT unless expressly stated otherwise. In the event of late payment, Nevai may, after reasonable notice, suspend performance or access and charge statutory interest and reasonable collection costs.

Costs from external providers, such as hosting outside the agreed package, domains, messages, storage, payment providers or other integrations, are passed on only as agreed in advance. When the customer contracts directly with such a provider, that provider's terms and rates also apply.

Term, cancellation and termination

The term, renewal and notice period follow from the quotation or order confirmation. Without such an arrangement, a one-off engagement ends after delivery and payment; an ongoing service may be terminated in accordance with the billing period and cancellation method agreed in writing.

A party may terminate the agreement if the other party fails to remedy a material breach within a reasonable written cure period. Immediate suspension or termination is possible in the event of serious abuse, an acute security risk, insolvency or when continuation is not legally permitted. Outstanding payment and use obligations remain in force.

Data at the end of the agreement

During the agreement, the customer may use the available export options. Additional migration or a custom export is included only if agreed. After termination, Nevai closes access and deletes or returns customer data in accordance with the agreement, processing arrangements, statutory retention duties and the technically feasible backup cycle.

The customer makes any required exports in good time before the end of the agreement. Nevai does not retain data solely because the customer may wish to return later. Data subject to a valid statutory retention duty or legal hold is kept restricted and only for that purpose.

Intellectual property

The customer retains the rights to its own text, media, trademarks and other supplied content. The customer grants Nevai the limited permission needed to process, display, build, back up and publish that content for the engagement. The customer confirms that it has the necessary rights.

Nevai retains the rights to the platform, generic components, methods, documentation and reusable knowledge. Rights to specific custom work and source code are governed by the quotation. Open-source software and third-party services remain subject to their own licences. Payment alone does not transfer rights that have not been granted in writing.

Confidentiality, privacy and security

The parties handle confidential information with care and share it only with people and providers who need it for the agreement. This obligation does not apply to information that was demonstrably public, was lawfully received from a third party or must be disclosed by law.

When Nevai processes personal data on the customer's behalf, the parties record the required terms in a data processing agreement. The customer remains responsible for purposes, legal bases and instructions. Nevai takes appropriate technical and organisational measures within the agreed service, but no system can guarantee absolute security. Security incidents are handled according to the applicable arrangements.

Liability and force majeure

A party reports damage and errors as soon as possible and gives the other party a reasonable opportunity to limit their effects. Nevai is liable only for direct loss demonstrably resulting from an attributable failure. To the extent permitted by law, liability is limited to [STANDARD LIABILITY LIMIT OR REFERENCE TO QUOTATION]. This does not apply where liability cannot legally be limited.

Nevai is not liable for customer decisions, incorrect customer data, missed sales or scheduling, actions of end users, or failures of external services outside Nevai's reasonable control. In the event of force majeure, obligations are suspended while performance is reasonably impossible. In prolonged force majeure, the parties consult about continuation or termination.

Changes, complaints and law

Nevai may amend these terms when its services, legislation or risks change. A material change is announced in advance in an appropriate way. A change does not silently alter an already signed, conflicting arrangement.

Questions or complaints can be sent to legal@nevai.app. The parties first attempt to resolve a dispute through consultation. The agreement is governed by the laws of the Netherlands. Disputes are submitted to the competent court in the Netherlands under applicable law, unless mandatory law provides otherwise.

[LEGAL NAME] · [LEGAL FORM] · [REGISTERED ADDRESS] · Chamber of Commerce [REGISTRATION NUMBER] · VAT ID [VAT ID].